FAQs & Troubleshooting
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126 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2Replace the drum unit.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7How to identify your Operating System (OS).
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 10Can I print from or scan to Android™ Smartphone?
- 11The paper is skewed when it's printed.
- 12How can I change the printer settings?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 15Does NC-2200w work with Windows Vista?
- 16The printer prints unexpectedly or it prints garbage.
- 17What is the recommended paper?
- 18How do I clear paper jams?
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 22Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 23Printouts have a curl or wave.
- 24Printouts have wrinkles or creases.
- 25Printouts are with gray background.
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Open the Control Panel (For Windows)
- 28Print a Printer Settings page.
- 29Cannot print after a Windows 10 update (June 2020)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Change the printer driver settings (Windows/macOS)
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34How do I print a Test page?
- 35What kind of paper can I use?
- 36What are the expected yields of the consumables?
- 37The printed letters are slanted, positioned incorrectly.
- 38What is the Network Shared printing?
- 39Windows 7 Support Information
- 40My Brother machine misfeeds paper.
- 41Drum Life End Soon
- 42Where do I find the complete User's Guide?
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Delete print jobs from the print queue.
- 45When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 46How do I reprint the last print job?
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What do the LED indications mean?
- 49What is the printable area per page?
- 50Print on both sides of the paper.