FAQs & Troubleshooting
![]() |
Popular |
206 Results
- 1The printer status is Offline or Paused.
- 2The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5I printed documents using the "Booklet printing" option. However, the margins and layout of the document does not look as it should. What can I do?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7How to identify your Operating System (OS).
- 8Change the printer driver settings (Windows/macOS)
- 9JAM TRAY 2
- 10I cannot print from Mac OS X.
- 11JAM REAR
- 12JAM TRAY 1
- 13What is the BRAdmin Professional software used for?
- 14How do I install additional memory? (DIMM)
- 15The machine does not print anything.
- 16How do I factory reset the print server?
- 17Functions supported in the Windows 7 built-in drivers
- 18What kind of paper should I avoid?
- 19What kind of envelopes should I avoid?
- 20I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 21Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 22What kind of paper can I use?
- 23Printouts have wrinkles or creases.
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Cannot print after a Windows 10 update (June 2020)
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29Delete print jobs from the print queue.
- 30Verify the Brother machine connected to the Wired Network (For Windows)
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33JAM DUPLEX
- 34What is Status Monitor and how can I turn it on/off?
- 35What kind of USB cable should I use?
- 36The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 37PAPER JAM
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39Can I print from DOS applications?
- 40I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43Print command (cupswrapper) (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45Windows 10 Support Information
- 46I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 47Where do I find a Parallel or USB interface cable?
- 48What kind of Resident Fonts does the Printer have?
- 49Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 50I'm using Windows XP. I can't tell my application to feed paper from the lower tray.