FAQs & Troubleshooting
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203 Results
- 1I cannot print from the MP Tray. Why?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3How do I install additional memory? (DIMM)
- 4The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7Cannot print after a Windows 10 update (June 2020)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9The paper is skewed when it's printed.
- 10The print speed slows down.
- 11An error message "MEMORY FULL" appears on the printer LCD.
- 12When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 13What is the BRAdmin Professional software used for?
- 14Open the Control Panel (For Windows)
- 15What driver package format is supported by my Linux distribution?
- 16I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 17I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 18Functions supported in the Windows 7 built-in drivers
- 19What kind of labels and transparencies can I use?
- 20The printer prints unexpectedly or it prints garbage.
- 21Can I print from DOS applications?
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 26Discover the MAC address of the Brother network card
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 29What kind of Control Panel Setting Menu available and what do they mean?
- 30What kind of paper should I avoid?
- 31IGNORE DATA
- 32FONT FULL
- 33The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 34What kind of memory can I use?
- 35Print on envelopes.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38I want to print using CUPS while keeping SELinux enabled. (Linux)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 41I cannot print from my computer via USB.
- 42The printer status is Offline or Paused.
- 43How do I replace FUSER KIT?
- 44The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 45When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47White lines appear across the page.
- 48The image is ghosted.
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50I cannot save a file downloaded from the Brother support website (For Windows)