FAQs & Troubleshooting
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184 Results
- 1I cannot print from the MP Tray. Why?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 4How to identify your Operating System (OS).
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 7How do I install the Lower Tray Unit? (LT-500)
- 8What do LCD messages on Display of a control panel mean?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Can I print from or scan to Android™ Smartphone?
- 11The printer status is Offline or Paused.
- 12What is Status Monitor and how can I turn it on/off?
- 13Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 14What is the BRAdmin Professional software used for?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18JAM TRAY 1
- 19JAM MP TRAY
- 20I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 21What is the printable area per page?
- 22I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 23Uninstall the drivers. (Mac OS X 10.5)
- 24Delete print jobs from the print queue.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28Change the printer driver settings (Windows/macOS)
- 29Functions supported in the Windows 7 built-in drivers
- 30The paper is skewed when it's printed.
- 31I updated the Web BRAdmin and cannot enable the logging function.
- 32How do I replace LASER KIT?
- 33How do I install the Optional Network Board?(Nc-4100h)
- 34What is the protocol specification of the NC-4100h Type 2 print server?
- 35I cannot print from Mac OS X.
- 36What kind of USB cable should I use?
- 37When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 38How can I install the Web BRAdmin on Windows Server 2003?
- 39I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 40The printer prints unexpectedly or it prints garbage.
- 41I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 42JAM REAR
- 43PAPER JAM
- 44What is a "Generic PCL Driver"?
- 45JAM TRAY 2
- 46Can I print using the IPP protocol on Windows XP?
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)