FAQs & Troubleshooting
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198 Results
- 1I cannot print from the MP Tray. Why?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5The machine does not print anything.
- 6Uninstall the drivers. (Mac OS X 10.5)
- 7What kind of envelopes should I avoid?
- 8I cannot print from Mac OS X.
- 9JAM REAR
- 10Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 11I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 12How to identify your Operating System (OS).
- 13The paper is skewed when it's printed.
- 14JAM DUPLEX
- 15What is Status Monitor and how can I turn it on/off?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17How do I print a Test page?
- 18What kind of memory can I use?
- 19Printouts have a curl or wave.
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23NO TRAY1
- 24What does the LOAD LETTER sized error message mean?
- 25Black toner marks appear across the page.
- 26What driver package format is supported by my Linux distribution?
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 28When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 29Change the printer driver settings (Windows/macOS)
- 30The printer status is Offline or Paused.
- 31I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 33TONER LOW
- 34What kind of paper should I avoid?
- 35Which emulation modes does this printer have?
- 36The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 37What kind of Resident Fonts does the Printer have?
- 38How can I install the Web BRAdmin on Windows Server 2003?
- 39I cannot use the "Modules Update" button on Web BRAdmin.
- 40What kind of paper can I use?
- 41White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 42When trying to print from Mac OS® X the print queue is stopped.
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44What is the BRAdmin Professional software used for?
- 45How do I change the print server password?
- 46Replace the toner cartridge.
- 47The image is ghosted.
- 48White spots appear in areas of dense black printing.
- 49I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)