FAQs & Troubleshooting
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171 Results
- 1How do I perform a factory reset?
- 2The printer status is Offline or Paused.
- 3How can I change the IP address?
- 4What kind of memory can I use?
- 5Can I print from DOS applications?
- 6How do I factory reset the print server?
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9How do I install additional memory?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Does NC-2200w work with Windows Vista?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17How can I change the IP address using the ARP and PING commands?
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19What can happen if the wrong paper is used in your machine.
- 20Replace the toner cartridge.
- 21How to identify your Operating System (OS).
- 22What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 23What is the BROWNIE software?
- 24How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 25I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 26Printouts have wrinkles or creases.
- 27Can I print using the IPP protocol on Windows XP?
- 28My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 31Why are the alarm and data lights on?
- 32What is a file server based network and do Brother printers work in that type of environment?
- 33Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37Print command (LPR) (Linux)
- 38All print jobs are aborted and nothing is printed. (Linux)
- 39I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 40What is the Network Shared printing?
- 41I cannot print from my computer via USB.
- 42Change the printer driver settings (Windows/macOS)
- 43Using the PING command to troubleshoot problems.
- 44Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 45Why are the ready and alarm lights blinking?
- 46The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 47Printouts have a curl or wave.
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50Windows 10 Support Information