FAQs & Troubleshooting
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154 Results
- 1How can I change the IP address?
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Delete print jobs from the print queue.
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Using the PING command to troubleshoot problems.
- 9I cannot print from Mac OS X.
- 10I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 11Vertical black lines appear on the printout.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Windows 10 Support Information
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Functions supported in the Windows 7 built-in drivers
- 16Paper Feed Problems
- 17How do I monitor the status of the printer?
- 18I'm using Mac OS® X 10.3. I cannot print to my printer that is connected to an Apple Airport Extreme Base Station. I am using the PCL printer driver ver.1.00. How can I print?
- 19Why are the ready and alarm lights blinking?
- 20How do I clear paper jams?
- 21I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 22In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 23Why are the alarm and data lights on?
- 24How do I perform a factory reset?
- 25The machine does not print anything.
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27Cannot print after a Windows 10 update (June 2020)
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29Open the Control Panel (For Windows)
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31What is the Network Shared printing?
- 32Can I print from or scan to Android™ Smartphone?
- 33I cannot print from my computer via USB.
- 34Change the printer driver settings (Windows/macOS)
- 35I cannot print from my computer via network. (For Macintosh)
- 36I cannot print from my computer via network. (For Windows)
- 37What kind of paper should I avoid?
- 38My Brother machine misfeeds paper.
- 39In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 40Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 41How can I change the IP address using the ARP and PING commands?
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43Why are all the lights blinking then the drum light blinking?
- 44Printouts have a curl or wave.
- 45Printouts have wrinkles or creases.
- 46White lines appears down the page.
- 47Lines appears across the page.
- 48How do I clean the corona wire of the drum unit?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?