FAQs & Troubleshooting
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164 Results
- 1The machine does not print anything.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Cannot print after a Windows 10 update (June 2020)
- 4The printer status is Offline or Paused.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 7Delete print jobs from the print queue.
- 8I cannot print from my computer via network. (For Macintosh)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10What is the Network Shared printing?
- 11Replace the drum unit.
- 12I cannot print from my computer via USB.
- 13What kind of envelopes should I avoid?
- 14I cannot print from Mac OS X.
- 15Using the PING command to troubleshoot problems.
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 18What kind of paper should I avoid?
- 19How can I change the IP address using the ARP and PING commands?
- 20Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 21What can happen if the wrong paper is used in your machine.
- 22How do I factory reset the print server?
- 23Vertical black lines appear on the printout.
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 27I cannot print from my computer via network. (For Windows)
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 30Large characters are printed incorrectly. (Linux)
- 31I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 32What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 33The printer prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc..
- 34The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 35Paper Feed Problems
- 36What kind of labels and transparencies can I use?
- 37How do I upgrade the firmware of my Brother print server?
- 38How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 39What kind of USB cable should I use?
- 40Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42What kind of paper can I use?
- 43White lines appears down the page.
- 44Can I print using the IPP protocol on Windows XP?
- 45Can I buy any MICR toner?
- 46Windows 10 Support Information
- 47How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 48How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.