FAQs & Troubleshooting
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156 Results
- 1The printer status is Offline or Paused.
- 2Why does the Drum LED light?
- 3What kind of paper can I use?
- 4The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 5What kind of labels and transparencies can I use?
- 6How do I install additional memory?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14I cannot print from Mac OS X.
- 15Printouts have a curl or wave.
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17The machine does not print anything.
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19What driver package format is supported by my Linux distribution?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21How to identify your Operating System (OS).
- 22The paper is skewed when it's printed.
- 23What kind of USB cable should I use?
- 24The printed letters are slanted, positioned incorrectly.
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27Cannot print after a Windows 10 update (June 2020)
- 28I am unable to print from a client PC to a printer on a print server. (Linux)
- 29To install the printer driver easily using a tool. (Linux)
- 30Delete print jobs from the print queue.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33Functions supported in the Windows 7 built-in drivers
- 34Paper Feed Problems
- 35What kind of paper should I avoid?
- 36What kind of envelopes should I avoid?
- 37The printer prints unexpectedly or it prints garbage.
- 38How do I perform a factory reset?
- 39What is a "Generic PCL Driver"?
- 40I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 41Lines appears across the page.
- 42Can I print from DOS applications?
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44Uninstall the printer drivers (For Windows)
- 45Print on envelopes.
- 46I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 47Why are the alarm and data lights on?
- 48How do I check the driver version in Windows® NT 4.0?
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50What do the LED indications mean?