FAQs & Troubleshooting
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153 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3I cannot print from my computer via network. (For Macintosh)
- 4I am unable to print from a client PC to a printer on a print server. (Linux)
- 5Large characters are printed incorrectly. (Linux)
- 6The printer status is Offline or Paused.
- 7The paper is skewed when it's printed.
- 8The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 12When trying to print from Mac OS® X the print queue is stopped.
- 13I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 14I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 15What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 16Using the PING command to troubleshoot problems.
- 17What driver package format is supported by my Linux distribution?
- 18Cannot print after a Windows 10 update (June 2020)
- 19My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 20The downloaded driver's name is different from my machine's name. (Linux)
- 21I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 22I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 23I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 24Uninstall printer drivers (Linux)
- 25Open the Control Panel (For Windows)
- 26What is the difference between the toner cartridge and the drum unit?
- 27How to identify your Operating System (OS).
- 28I cannot print from my computer via USB.
- 29Change the printer driver settings (Windows/macOS)
- 30Windows 7 Support Information
- 31I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 32Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 33How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 34How do I turn off the Status Monitor using the USB port?
- 35The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 36How do I perform a factory reset?
- 37What kind of memory can I use?
- 38I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 39What do the LED indications mean?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43To install the printer driver easily using a tool. (Linux)
- 44Pre-Required Procedures (Linux)
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47Paper Feed Problems
- 48How do I print a Test page?
- 49I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 50I cannot install Brother drivers on Debian 10 or later (Linux)