FAQs & Troubleshooting
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336 Results
- 106/10/2025Introducing the Brother Artspira application
- 205/09/2025What should I do if I Cannot Connect My Machine to the Wireless Network?
- 305/02/2025Support OS Information for CanvasWorkspace
- 403/07/2025How do I Create the Cutting Data (Scan to Cut Data) ?
- 501/28/2025How to connect your machine and transfer data to Artspira
- 601/28/2025M4345001 appears on the Artspira app screen.
- 701/28/2025There is no machine that can be transferred
- 801/28/2025M4341001 appears on the Artspira app screen.
- 901/23/2025How to register Your Machine with CanvasWorkspace
- 1001/23/2025What should I do if the desired network SSID is not displayed when setting up the wireless network using the Setup Wizard?
- 1101/23/2025How to connect my machine to a wireless network using the Setup Wizard
- 1212/24/2024Support appli version and OS version about ScanNCut Link for Adobe® Illustrator®
- 1308/30/2024List of Error Messages for Artspira app (M#######/E#####)
- 1408/30/2024List of Error Messages for CanvasWorkspace (E##### / N#####)
- 1508/30/2024List of Error Messages for CanvasWorkspace (Others)
- 1608/23/2024What is the Difference between "Pen Holder", "Universal Pen Holder" and "Small Barrel Pen Holder"?
- 1706/06/2024The Material to be Cut is Not Cleanly Cut with the Roll Feeder.
- 1802/06/2024I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 1912/11/2023E92001 appears on the Artspira app screen.
- 2008/28/2023E96001 appears on the Artspira app screen.
- 2108/28/2023M5613201 appears on the Artspira app screen.
- 2208/28/2023M5612301 appears on the Artspira app screen.
- 2306/23/2023M1332002 appears on the Artspira app screen.
- 2401/16/2023Can character patterns using a TrueType font be cut (or drawn)?
- 2509/26/2022Data cannot be saved to a USB flash drive
- 2609/26/2022Data cannot be saved to the machine
- 2709/26/2022The pattern transferred from the Artspira app does not appear on the screen of the machine
- 2809/26/2022[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
- 2909/26/2022After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 3009/26/2022Multiple data cannot be transferred to the machine at once
- 3109/26/2022Data cannot be transferred even though the machine number has been input. (M5622201)
- 3209/26/2022How to link accounts
- 3309/26/2022How to change the displayed language
- 3409/26/2022How to stop "Send usage information to help improve Brother products and services"
- 3509/26/2022How to unsubscribe from Artspira
- 3609/26/2022[Cutting machine users] The login ID displayed in the machine's settings screen (ID of "Machine Registration screen") is different from the CanvasWorkspace ID
- 3709/26/2022How to obtain and input PIN of machine
- 3809/26/2022How to disconnect a machine from Artspira using the machine
- 3909/26/2022How to disconnect the machine from Artspira using the Artspira app
- 4009/26/2022About the contents and data treated by Artspira app
- 4109/26/2022M6331001 appears on the Artspira app screen.
- 4209/26/2022M5622201 appears on the Artspira app screen.
- 4309/26/2022M5541001 appears on the Artspira app screen.
- 4409/26/2022M4452001 appears on the Artspira app screen.
- 4509/26/2022M4210001 appears on the Artspira app screen.
- 4609/26/2022M3124301 appears on the Artspira app screen.
- 4709/26/2022M2513631 appears on the Artspira app screen.
- 4809/26/2022M2102501 appears on the Artspira app screen.
- 4905/12/2022Cutting with the Rotary Auto Blade [Video]
- 5002/07/2022The Hole Cannot be Punched Clearly in Paper Piercing