FAQs & Troubleshooting
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235 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How do I Play the MPEG-4 (MP4) Videos?
- 3How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 4The App shows the message "No Supported Machines Found".
- 5The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 6How to use the Gathering Foot. (Optional accessory : SA120 / F012N) [Video instructions]
- 7How to use the Blind Stitch Foot. (Optional accessory : SA133 / F017N, SA134 / F018N) [Video instructions]
- 8What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 9Stitches are skipped
- 10Using the embroidery needle plate cover
- 11"This file exceeds the data capacity and cannot be used. Use a suitable size file." message appears on the LCD. What does it mean?
- 12How do I recall a specific embroidery pattern from a USB flash drive or a SD card?
- 13[My Connection function users] The login ID displayed in the machine's settings screen is different from the CanvasWorkspace ID
- 14How to Change Embroidering Order (My Connection) [Video]
- 15How to use the Dynamic Walking Foot. (Optional accessory : SA101 / F085 / F085AP) [Video instructions]
- 16The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 17How do I hoop the fabric in the embroidery frame?
- 18How to use the Circular Attachment. (Optional accessory : SACIRC1 / CIRC1) [Video instructions]
- 19How to use the Ruffler Foot. (Optional accessory : SA143 / F051) [Video instructions]
- 20How to use the Pin Tuck Foot. (Optional accessory : SA179 / F058, F059, SA162 / F037N) [Video instructions]
- 21How to use the Quilting Foot. (Optional accessory : SA129 / F005N, SA187 / F061) [Video instructions]
- 22"In twin needle mode, the automatic needle threading button cannot be used." message appears on the LCD. What does it mean?
- 23"The bobbin thread is almost empty." message appears on the LCD. What does it mean?
- 24"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 25Combination of fabric, thread and needle
- 26After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 27M1332002 appears on the Artspira app screen.
- 28How do I adjust the presser foot pressure?
- 29How do I calibrate the setting of the camera needle position?
- 30"The foot controller cannot be used when the embroidery unit is attached. Remove the foot controller." message appears on the LCD. What does it mean?
- 31M5613201 appears on the Artspira app screen.
- 32How to use the Ruler Foot for High Shank (Optional accessory : SA218 / F088 / F088AP) [Video instructions]
- 33How to use the Spanish Hemstitch Attachment (Optional accessory : SA220 / F090 / F090AP) [Video instructions]
- 34[Embroidery machine users] How to retrieve the data transferred from Artspira
- 35What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 36How to register your embroidery machine with CanvasWorkspace (My Connection function)
- 37The monitoring app on the smart device receives the notification items I do not need.
- 38Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 39How do I confirm the machine number for my machine.
- 40How do I adjust a stitch width or length?
- 41"This stitch is not "Dual Feed Mode" compatible." message appears on the LCD. What does it mean?
- 42How to use the Cording Foot. (Optional accessory : SA110 / F013N, SA148 / F024N, SA157 / F019N, SA158 / F020N) [Video instructions]
- 43How to use the Side Cutter. (Optional accessory : SA177 / F054) [Video instructions]
- 44How to use the Walking Foot. (Optional accessory : SA140 / F033N, SA107 / F034N, SA169 / F050N, SA188 / F062, SA132 / F016N) [Video instructions]
- 45Where do I put the oil in my machine?
- 46M4345001 appears on the Artspira app screen.
- 47M4452001 appears on the Artspira app screen.
- 48M4341001 appears on the Artspira app screen.
- 49How to update your machine by downloading the update file directly to your machine using a wireless network
- 50"The machine is still trying to connect to your wireless network." message appears on the LCD. What does it mean?