FAQs & Troubleshooting
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70 Results
- 1How to set up the cap frame. [Video instructions]
- 2How to set up the cap frame driver. [Video instructions]
- 3"Needle case motor has been locked." message appearing on the LCD. What does it mean and how do I clear it?
- 4How do I thread the needle. [Video instructions]
- 5Stabilizers (Backing)
- 6When I create an embroidery pattern design on PE-DESIGN(PE-DESIGN, PE-DESIGN Lite, or PED-Basic), what Design Page Size is my sewing machine?
- 7How to assemble the Dedicated Stand. (Optional accessory : PRNSTD) [Video instructions]
- 8"There is no embroidery card in card slot. Insert an embroidery card." message appearing on the LCD. What does it mean and how do I clear it?
- 9"Pattern is too large." message appearing on the LCD. What does it mean and how do I clear it?
- 10Place a spool of thread on a spool pin
- 11I tried to update the machine with USB media and pushed "USB HOST". But the screen didn't change for more than 5 minutes and I still can't upgrade it.
- 12Maintenance (Oiling the machine)
- 13"Needle threader error." message appearing on the LCD.
- 14"Change to the big frame." message appearing on the LCD. What does it mean and how do I clear it?
- 15Why cannot the needle threader be used?
- 16Why does the upper thread keep breaking?
- 17How do I thread the machine? (Threading the upper thread)
- 18Hooping the Fabric
- 19When I sew an embroidery pattern design exported as DST format in PE-DESIGN, how do I specify whether or not the jump stitches are cut on the embroidery machine of the PR series?
- 20Maintenance (Cleaning the bobbin case)
- 21What is the Switch Spool function and how do I use it?
- 22"The USB media is write-protected so the data cannot be deleted. Cancel the write-protection before trying to delete the data." message appearing on the LCD. What does it mean and how do I clear it?
- 23"Unknown data format." message appearing on the LCD. What does it mean and how do I clear it?
- 24"Characters cannot be aligned." message appearing on the LCD. What does it mean and how do I clear it?
- 25"Maximum number of patterns have been combined." message appearing on the LCD. What does it mean and how do I clear it?
- 26"This pattern contains too much data to be stored." message appearing on the LCD. What does it mean and how do I clear it?
- 27"Embroidery card read error." message appearing on the LCD. What does it mean and how do I clear it?
- 28"Pocket read error." message appearing on the LCD. What does it mean and how do I clear it?
- 29"USB read error." message appearing on the LCD. What does it mean and how do I clear it?
- 30"Save error." message appearing on the LCD. What does it mean and how do I clear it?
- 31"Picker error." message appearing on the LCD. What does it mean and how do I clear it?
- 32"Needle bar case home position error." message appearing on the LCD. What does it mean and how do I clear it?
- 33Why does the needle keep breaking?
- 34Fabric/stabilizer compatibility chart
- 35How do I thread my machine (Threading the upper thread). [Video instructions]
- 36How do I create a space between characters?
- 37"USB media is not loaded. Load USB media." message appearing on the LCD. What does it mean and how do I clear it?
- 38"USB media error." message appearing on the LCD. What does it mean and how do I clear it?
- 39"The USB media was changed. Do not change the USB media while it is being read." message appearing on the LCD. What does it mean and how do I clear it?
- 40"The USB media is write-protected so the data cannot be saved. Cancel the write-protection before trying to save the data." message appearing on the LCD. What does it mean and how do I clear it?
- 41"Pattern will not fit. Please delete another pattern." message appearing on the LCD. What does it mean and how do I clear it?
- 42"Not enough space. Delete some patterns or use a different USB media." message appearing on the LCD. What does it mean and how do I clear it?
- 43"Delete error." message appearing on the LCD. What does it mean and how do I clear it?
- 44"Area over." message appearing on the LCD. What does it mean and how do I clear it?
- 45"Impossible to reserve this needle." message appearing on the LCD. What does it mean and how do I clear it?
- 46"The thread number is invalid." message appearing on the LCD. What does it mean and how do I clear it?
- 47"Needle threader is in threading position." message appearing on the LCD. What does it mean and how do I clear it?
- 48"Impossible to set the start & the end points." message appearing on the LCD. What does it mean and how do I clear it?
- 49"Impossible to add any more character." message appearing on the LCD. What does it mean and how do I clear it?
- 50"This file cannot be used." message appearing on the LCD. What does it mean and how do I clear it?