FAQs & Troubleshooting
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210 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5What driver package format is supported by my Linux distribution?
- 6"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 10Delete print jobs from the print queue.
- 11Can I print from or scan to Android™ Smartphone?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The printer status is Offline or Paused.
- 14The machine does not print anything.
- 15I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17Cannot print after a Windows 10 update (June 2020)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Stop my Brother machine from automatically redialing a busy number.
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27How to identify your Operating System (OS).
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 30I cannot print with Windows Vista 64bit.
- 31I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 32What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 33What can happen if the wrong paper is used in your machine.
- 34When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36I'm using Macintosh. What is the PreScan option used for?
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38Open the Control Panel (For Windows)
- 39What is the Network Shared printing?
- 40Windows 7 Support Information
- 41Scan a document using "Scanner and Camera Wizard" in Windows XP
- 42Delete a network scanner entry. (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45When printing with monochrome laser printer, the print position shifts. (Linux)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Change or delete a Group stored at a One Touch/Speed Dial.
- 48Change the printer driver settings (Windows/macOS)
- 49I cannot print from my computer via network. (For Windows)
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.