FAQs & Troubleshooting
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150 Results
- 1How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 2How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7Change or delete a Group stored at a One Touch/Speed Dial.
- 8I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 9Open the Control Panel (For Windows)
- 10What is the difference between the toner cartridge and the drum unit?
- 11When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 12Uninstall printer drivers (Linux)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Delete print jobs from the print queue.
- 15Why doesn't my Brother machine have a dial tone?
- 16Make copies using my Brother machine.
- 17I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 18When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 21Can I reduce the size of a received fax on this machine?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 25Can I send a fax without scanning the documents into memory?
- 26When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 27I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 28I am experiencing problems receiving faxes. What can I do?
- 29Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 30How do I program the date and time?
- 31How do I clean the Scanner to improve the copy or fax quality?
- 32How can I clear the "PLS OPEN COVER" error message on LCD?
- 33I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 34What driver package format is supported by my Linux distribution?
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36Print command (LPR) (Linux)
- 37I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 38To install the printer driver easily using a tool. (Linux)
- 39Windows 10 Support Information
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42Change the printer driver settings (Windows/macOS)
- 43The printer status is Offline or Paused.
- 44The paper is skewed when it's printed.
- 45How do I adjust the handset volume on my Brother machine?
- 46I cannot print with Windows Vista 64bit.
- 47I'm using Windows® XP and my Brother machine is not printing corretly through the parallel interface. What can I do?
- 48I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 49Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 50The keys on the control panel do not respond.