FAQs & Troubleshooting
Popular |
150 Results
- 1How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 2How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The machine does not print anything.
- 5What is Distinctive Ring and how do I program it?
- 6Why doesn't the machine answer when receiving a call?
- 7Delete print jobs from the print queue.
- 8The printer status is Offline or Paused.
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 12Replace the drum unit.
- 13Replace the toner cartridge.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Pre-Required Procedures (Linux)
- 16Change or delete a Group stored at a One Touch/Speed Dial.
- 17Can I print from or scan to Android™ Smartphone?
- 18What are the various reports available on my fax machine and how do I print them?
- 19"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22What is the difference between the toner cartridge and the drum unit?
- 23A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 24Change the printer driver settings (Windows/macOS)
- 25How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 26When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 27My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Print command (cupswrapper) (Linux)
- 31I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 32To install the printer driver easily using a tool. (Linux)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Windows 10 Support Information
- 35Open the Control Panel (For Windows)
- 36Verify if the Brother machine has a dial tone
- 37Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 38How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 39I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 40I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 41The keys on the control panel do not respond.
- 42Why does the display read "Cover Open"?
- 43How do I clear the message "MFC is Busy" or "Connect Failure"?
- 44I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46What driver package format is supported by my Linux distribution?
- 47I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Print command (LPR) (Linux)
- 50When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)