FAQs & Troubleshooting
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196 Results
- 1Replace Drum
- 2Curled or wavy
- 3Replace Toner
- 4My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 5Jam Rear
- 6How do I know which receive mode to select?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9JAM TRAY
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 12Turn the Toner Save mode on or off
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Unable to Scan / Scan Unable
- 16Change the printer driver settings (Windows/macOS)
- 17Drum Stop
- 18Load legal size paper in the paper tray.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20Is my Brother machine compatible with Windows Vista?
- 21Curled
- 22Drum Error (Drum!)
- 23White lines across the page
- 24What is Toner Continue Mode?
- 25Can I print from or scan to Android™ Smartphone?
- 26Print Unable or Print Unable XX
- 27My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 28I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 29How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 30Jam Inside
- 31White lines, bands or ribbing across the page
- 32Faint
- 33Hollow print
- 34Delete print jobs from the print queue.
- 35Can I use AirPrint with my Brother machine?
- 36How to identify your Operating System (OS).
- 37Change or delete an existing One Touch or Speed Dial number.
- 38The printer status is Offline or Paused.
- 39Cover is Open
- 40What kind of paper can I use?
- 41Wrinkles or creases
- 42What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 43What can happen if the wrong paper is used in your machine.
- 44Print on envelopes, labels, or thick paper from the manual feed slot.
- 45A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 46Set up a Group for Broadcasting faxes.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50"Offline" appears on the Status Monitor.