FAQs & Troubleshooting
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152 Results
- 1What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5Can I still receive faxes or calls when the machine is switched off?
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 8Verify if the Brother machine has a dial tone
- 9I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 10Open the Control Panel (For Windows)
- 11Can I print from or scan to Android™ Smartphone?
- 12The printer status is Offline or Paused.
- 13How do I clear Machine Error 46?
- 14Can I print using only the black ink cartridge when the Color cartridges have run out?
- 15Why is it necessary for my machine to go through regular cleaning cycles?
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 19I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 20Why doesn't the machine answer when receiving a call?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 25When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 26The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 27Glossy Paper does not feed correctly. What can I do?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 31I am unable to print from a client PC to a printer on a print server. (Linux)
- 32Check the firmware version.
- 33Do I need a telephone line to send and receive faxes with my Brother machine?
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Functions supported in the Windows 7 built-in drivers
- 36Can third party ink be used to refill the ink cartridges?
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41I am having issues with the paper feed. What can I do?
- 42Where is the USB port on the machine? I can't find it on the back of the unit.
- 43The keys on the control panel do not respond.
- 44How can I clear the "INK EMPTY" message?
- 45I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 46What is Distinctive Ring and how do I program it?
- 47Can I confirm that the FAX was sent correctly?
- 48Clear the message "Awaiting Redial"
- 49I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 50When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?