FAQs & Troubleshooting
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156 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2One or more of my colors are not printing (blank). What can I do?
- 3When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5How do I adjust the number of times my Brother machine rings before it answers?
- 6Can I set my Brother machine to forward the faxes I receive to another location?
- 7Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 8When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 9When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 10What is Distinctive Ring and how do I program it?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14Uninstall the drivers. (Mac OS X 10.5)
- 15Clear the message "Awaiting Redial"
- 16The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 17Pre-Required Procedures (Linux)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21How do I clear Machine Error 46?
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 26I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 27Why doesn't the machine answer when receiving a call?
- 28Can I reduce the size of a received fax on this machine?
- 29Configure and use PC-FAX (CUPS) (Linux)
- 30The driver installation finished successfully but I cannot print. (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32Send a fax using PC-FAX with LPD/LPRng (Linux)
- 33Why doesn't my Brother machine have a dial tone?
- 34After I installed Sun JavaVM, some applications will not work correctly.
- 35How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Cannot print after a Windows 10 update (June 2020)
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41To install the printer driver easily using a tool. (Linux)
- 42Windows 10 Support Information
- 43Open the Control Panel (For Windows)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45How to identify your Operating System (OS).
- 46The edge of glossy paper is smudged.
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 48Change the printer driver settings (Windows/macOS)
- 49Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 50Functions supported in the Windows 7 built-in drivers