FAQs & Troubleshooting
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48 Results
- 1Set the date and time
- 2I cannot pull the paper tray out of my machine. What can I do?
- 3Can third party ink be used to refill the ink cartridges?
- 4How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 5The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 8I replaced my ink cartridge, but the LCD is still displaying "Ink Empty Black". What can I do?
- 9What is Distinctive Ring and how do I program it?
- 10I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 11Can I confirm that the FAX was sent correctly?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I can receive a fax, but cannot receive a telephone call.
- 14Can I use voice mail on the same line as my Brother machine?
- 15Why are the faxes I send always received with a black vertical line down the page?
- 16What does "COMM.ERROR" on the LCD display mean?
- 17Can I print from or scan to Android™ Smartphone?
- 18My machine does regular cleaning cycles in the night. How can I correct this?
- 19How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 20Can I program my Brother machine to forward the faxes I receive to another location?
- 21How do I clear the message "Wrong Paper Size" from the display?
- 22The monochrome copies I make are too light. What can I do?
- 23When I print, the pages are smudged with ink. What should I do?
- 24The keys on the control panel do not respond.
- 25How do I clear the message "INK EMPTY BLACK" from the display?
- 26How do I store received faxes into memory? (Fax Storage)
- 27Where can I find my Brother machine's serial number?
- 28Improve poor print quality.
- 29What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 30Why doesn't the machine answer when receiving a call?
- 31Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 32How do I clear the message "Awaiting Redial"?
- 33What is the "Station ID" and how do I set it?
- 34Can I still receive faxes or calls when the machine is switched off?
- 35Do I need a telephone line to send and receive faxes with my Brother machine?
- 36Why doesn't my Brother machine have a dial tone?
- 37How do I clear the message "No Paper Fed" from the display?
- 38Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 39When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 40Verify if the Brother machine has a dial tone
- 41How do I adjust the handset volume on my Brother machine?
- 42How does my telephone company's Caller ID feature work with my Brother machine?
- 43Why is it necessary for my machine to go through regular cleaning cycles?
- 44How do I know which receive mode to select?
- 45How do I clean the Scanner to improve the copy or fax quality?
- 46How do I replace the Ink Cartridge?
- 47When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 48The LCD displays an error code (number). What does it mean?
