FAQs & Troubleshooting
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- 1I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 2Which brands of Ni-MH rechargeable batteries do you recommend?
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7Where can I download the latest P-touch Editor for Mac?
- 8(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 10I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 11The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 12The tape got jammed or stuck in the printer.
- 13What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 14Can my printer use TZ/TZe tapes?
- 15(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 18How do I set tape margins and what features are they?
- 19I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 20How do I print multiple lines and how many lines can I print?
- 21How do I change the character size?
- 22How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24The tape does not cut well.
- 25The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 26Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 27I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 28(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 29The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 30The top and base layers of the laminated tape are misaligned.
- 31How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 32How to identify your Operating System (OS) for Windows or Mac
- 33How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 36How do I reset the machine to the default settings?
- 37(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 38How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 39How do I clear the display?
- 40My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 41How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 42How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 43How do I use a template? (P-touch Editor 5.0 for Mac)
- 44Printing is not possible. (USB connection)
- 45P-touch Editor crashes when I open it on my Mac.
- 46Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 47How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48How to open the Devices and Printers window
- 49How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 50How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)