FAQs & Troubleshooting
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113 Results
- 1I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 2Which brands of Ni-MH rechargeable batteries do you recommend?
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 5Where can I find my Brother printer's serial number?
- 6I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 7How do I set tape margins and what features are they?
- 8Printing is not possible. (USB connection)
- 9Where can I download the latest P-touch Editor for Mac?
- 10(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 11How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 12When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 13I get an error message and cannot update the firmware. (Windows 10 or later)
- 14When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 15P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 16How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 17The tape does not cut well.
- 18Can my printer use TZ/TZe tapes?
- 19How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 20The fabric tape became detached after washing.
- 21Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 22(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 23How do I uninstall the printer driver?
- 24The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 25How to delete the registry information and files related to the printer driver
- 26How to identify your Operating System (OS) for Windows or Mac
- 27When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 28When I press the print key, the power turns off.
- 29How do I type symbols?
- 30How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 33The display remains blank after the power is turned on.
- 34I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 35I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 36How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 37How to use the Numbering function (P-touch Editor 5.x for Windows)
- 38How can I make vertical labels? (P-touch Editor 5.0 for Mac)
- 39The label is not printed even though I pressed the print key.
- 40I cannot install the printer driver or print in Windows 11.
- 41I cannot print using a HSe cassette.
- 42P-touch Editor crashes when I open it on my Mac.
- 43My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 44Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 45When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 46I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 47I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 48I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 49The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 50How to open the Devices and Printers window
