FAQs & Troubleshooting
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48 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Acceptable Documents
- 3Load Documents
- 4Load a Plastic Card
- 5How to identify your Operating System (OS).
- 6Where can I download Brother iPrint&Scan application for Mac?
- 7(Video) Calibrate Your Brother Machine
- 8Scanning and Other Problems
- 9Open the Control Panel (For Windows)
- 10Calibrate Your Brother Machine
- 11Uninstall the Brother Software and Drivers (Windows)
- 12Configure the Scan to Email Feature (Linux)
- 13Important points for specifying the scan area (Linux)
- 14Check the Serial Number
- 15What driver package format is supported by my Linux distribution?
- 16Change the brscan5 scan settings using XSane (Linux)
- 17(Video) Clean the Scanner and Rollers
- 18Delete a network scanner entry. (Linux)
- 19What is Remote Setup?
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Command List of brscan. (Linux)
- 23Uninstall Scan-key-tool. (Linux)
- 24Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 25Change the General Settings Using Remote Setup
- 26Scan a document longer than 37.5 cm (14.76 inches).
- 27Check the firmware version.
- 28Uninstall the drivers. (macOS 13 or greater)
- 29Uninstall the drivers. (macOS 10.14 - macOS 12)
- 30I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Scan using XSane or GIMP (Linux)
- 33When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
- 34Uninstall the scanner driver. (Linux)
- 35Install your Brother machine's software from Full Driver Package. (Windows)
- 36Update the Driver or Firmware for your Brother machine
- 37Set Up the Brother Machine Using Remote Setup (Mac)
- 38Set Up the Brother Machine Using Remote Setup (Windows)
- 39Clean the Scanner and Rollers
- 40Load Non-standard Size Document
- 41Load Standard Size Document
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Printing/ Scanning with a mobile device
- 45I do not have or lost the black and white calibration sheet.
- 46Document Jam
- 47Reset Your Brother Machine
- 48Error and Maintenance Indications