FAQs & Troubleshooting
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290 Results
- 110/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 208/27/2024Where can I download Brother iPrint&Scan application for Mac?
- 307/04/2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 407/04/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 507/04/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 606/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 706/13/2024My Brother machine is unresponsive.
- 806/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 905/28/2024What is Toner Continue Mode?
- 1005/28/2024Toner Low or Prepare New Toner Cartridge
- 1105/28/2024Drum End Soon
- 1205/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 1305/21/2024(Video) Save Scanned Data to a Folder as a PDF File
- 1403/29/2024(Video) Cannot Detect
- 1503/29/2024(Video) 2-sided Disable or 2-sided Disabled
- 1603/29/2024(Video) Manual Feed
- 1702/29/2024(Video) Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 1802/29/2024(Video) Enlarge or Reduce Copied Images
- 1902/29/2024(Video) Copy on Both Sides of the Paper (2-sided Copy)
- 2002/29/2024(Video) Clean the Drum Unit Using Drum Dot Print
- 2102/29/2024(Video) Load Paper in the Paper Tray
- 2202/29/2024(Video) Reset Your Brother Machine
- 2302/29/2024(Video) Change the Language on the LCD
- 2402/29/2024(Video) Reset the Network Settings to the Factory Settings
- 2502/29/2024(Video) Print the Network Configuration Report
- 2602/29/2024(Video) Enable the Brother machine's network interface.
- 2702/29/2024(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2802/29/2024(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 2902/29/2024(Video) Set up your Brother machine on a wireless network.
- 3002/29/2024(Video) Set up a Brother machine and your mobile device on a wireless network
- 3102/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 3202/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 3301/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 3401/10/2024What is the default password for my Brother machine?
- 3501/04/2024(Video) Replace the Toner Cartridge
- 3601/04/2024(Video) Unpack your Brother machine and install the toner cartridge
- 3701/04/2024(Video) Load A4/Letter paper
- 3801/04/2024(Video) Connect telephone line and power cords
- 3901/04/2024(Video) Load an Envelope (Manual Feed Slot)
- 4009/22/2023I cannot scan via network.
- 4108/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4208/23/2023Out of Memory
- 4307/26/2023Media Type Mismatch or Media Mismatch
- 4406/29/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 4506/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 4606/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4706/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4806/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4906/01/2023Print both sides of paper or a booklet automatically
- 5006/01/2023Add your Brother machine with AirPrint (macOS)