FAQs & Troubleshooting
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236 Results
- 1(Video) Replace Toner
- 2Replace Drum
- 3What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4Document Jam (With Video Instructions)
- 5My Brother machine could not be found over the network when I installed drivers on my PC.
- 6"Offline" appears on the Status Monitor.
- 7Toner Low or Prepare New Toner Cartridge
- 8(Video) Load paper (Legal)
- 9I cannot print on a wireless (Wi-Fi) network (Windows)
- 10What is Brother iPrint&Scan?
- 11How to identify your Operating System (OS).
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Add your Brother machine with AirPrint (macOS)
- 14Jam Inside (With Video Instructions)
- 15Print on envelopes, labels, or thick paper from the manual feed slot.
- 16Print the Network Configuration Report
- 17Connect your Brother machine to your mobile device via a wireless router or access point.
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Set up your Brother machine on a wireless network.
- 20The printer status is Offline or Paused.
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Enable the Brother machine's network interface.
- 23(Video) Load A4/Letter paper
- 24Printing/ Scanning with a mobile device
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28Print both sides of paper or a booklet automatically
- 29(Video) Unpack your Brother machine
- 30I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 31Manual Feed
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33(Video) Load an Envelope (Manual Feed Slot)
- 34Jam Rear (With Video Instructions)
- 35Reset the network settings to the factory default
- 36What is the recommended paper?
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38(Video) Connect telephone line and power cords
- 39Jam 2-sided
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44I can print but cannot scan via network. (For Windows)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47Self-Diagnostic
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Delete print jobs from the print queue.
- 50Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.