FAQs & Troubleshooting
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231 Results
- 1Replace Drum
- 2(Video) Replace Toner
- 3(Video) Load paper (Legal)
- 4Load paper in the paper tray
- 5Set up your Brother machine on a wireless network.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The printer status is Offline or Paused.
- 8(Video) Load A4/Letter paper
- 9Jam Inside (With Video Instructions)
- 10Jam Tray (With Video Instructions)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12How to identify your Operating System (OS).
- 13I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 14My Brother machine could not be found over the network when I installed drivers on my PC.
- 15Add your Brother machine with AirPrint (macOS)
- 16Print on envelopes, labels, or thick paper from the manual feed slot.
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Toner Low or Prepare New Toner Cartridge
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Print both sides of paper or a booklet automatically
- 21Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 22What is Brother iPrint&Scan?
- 23(Video) Update the Driver or Firmware for your Brother machine
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25(Video) Set up your Brother machine
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28"Offline" appears on the Status Monitor.
- 29Manual Feed
- 30(Video) Unpack your Brother machine
- 31Jam 2-sided
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Jam Rear (With Video Instructions)
- 37(Video) Load an Envelope (Manual Feed Slot)
- 38Turn the Toner Save Mode on or off.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44Reset the network settings to the factory default
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Printing/ Scanning with a mobile device
- 47(Video) Connect telephone line and power cords
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.