FAQs & Troubleshooting
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284 Results
- 106/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 201/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 308/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 406/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 506/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 606/01/2023Delete print jobs from the print queue.
- 705/16/2023I cannot print from my computer via USB.
- 804/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 904/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1003/27/2023"Offline" appears on the Status Monitor.
- 1103/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1203/27/2023Change the printer driver settings (Windows/macOS)
- 1303/27/2023The printer status is Offline or Paused.
- 1403/24/2023Open the Status Monitor
- 1503/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1603/17/2023I can print but cannot scan via network. (For Windows)
- 1703/17/2023Open the "Scanners and Cameras" and Properties.
- 1802/14/2023Scan and save a document in PDF format (Scan to File)
- 1902/14/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2002/14/2023Scan a document in Windows 8 and Windows 10.
- 2102/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2212/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 2312/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2412/13/2022How to identify your Operating System (OS).
- 2511/16/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2611/15/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2710/31/2022Which E-mail packages are compatible with ControlCenter3?
- 2810/31/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2910/31/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3010/12/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 3110/12/2022Can I print from DOS applications?
- 3210/11/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 3309/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3409/20/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3509/12/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3608/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3708/22/2022Configure the Scan to Email Feature (Linux)
- 3808/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3908/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 4008/03/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 4107/26/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4207/26/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4307/26/2022Configure and use the Scan Key Tool (Linux)
- 4407/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 4506/30/2022I can print but cannot scan via network. (For Mac)
- 4606/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4706/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4805/18/2022Locate files scanned with ControlCenter3 (For Windows)
- 4905/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5004/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.