FAQs & Troubleshooting
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- 1Scan a document in Mac OS X 10.7.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4The printer status is Offline or Paused.
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7What driver package format is supported by my Linux distribution?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Can I print from or scan to Android™ Smartphone?
- 12Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15How to identify your Operating System (OS).
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19How do I turn off/on the Toner Save Mode?
- 20Tips for copy/scanning and preventing document jams
- 21Adjust color settings by using the custom setting in the printer driver
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 25How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27White lines or bands or ribbing appear across the page.
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36Colors are light or unclear on the whole page.
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Change the printer driver settings (Windows/macOS)
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 46I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48How do I improve the color density? (Print Calibration)
- 49Is my Brother machine compatible with Windows Vista?
- 50How do I clear the message "Jam Rear" from the LCD display?