FAQs & Troubleshooting
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284 Results
- 1Scan a document in Mac OS X 10.7.
- 2Can I print from or scan to Android™ Smartphone?
- 3Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6Scan and save a document in PDF format (Scan to File)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9How to identify your Operating System (OS).
- 10Is my Brother machine compatible with Windows Vista?
- 11How do I turn off/on the Toner Save Mode?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Delete print jobs from the print queue.
- 24Adjust color settings by using the custom setting in the printer driver
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29What is Brother iPrint&Scan?
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32How do I clear the message "Document Jam" from the LCD display?
- 33How do I clear the message "Jam MP Tray" from the LCD display?
- 34White streaks or bands appear down the page.
- 35Replace the drum unit.
- 36What is the recommended paper?
- 37I'm using Macintosh. What is the PreScan option used for?
- 38When I scan a document using ControlCenter, the scanned file size is too big.
- 39What driver package format is supported by my Linux distribution?
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Tips for copy/scanning and preventing document jams
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Locate files scanned with ControlCenter3 (For Windows)
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47The printer status is Offline or Paused.
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?