FAQs & Troubleshooting
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217 Results
- 1How do I install the Optional Tray Unit?
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 5When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 6Can I print from DOS applications?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 11Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 14I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 17Delete a network scanner entry. (Linux)
- 18Scan and save a document in PDF format (Scan to File)
- 19Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 20Clean the drum unit
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22I cannot use the "Modules Update" button on Web BRAdmin.
- 23In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 24Uninstall the drivers. (Mac OS X 10.5)
- 25Replace the drum unit.
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 28Where is the full User's Guide? I can't find enough information in the paper manual.
- 29Replace the toner cartridge
- 30Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 31I cannot scan when using SELinux (Security-Enhanced Linux)
- 32Important points for specifying the scan area (Linux)
- 33Uninstall Scan-key-tool. (Linux)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 36To install the printer driver easily using a tool. (Linux)
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38Protect your Brother machine against unauthorised access over the network
- 39Delete print jobs from the print queue.
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41How to identify your Operating System (OS).
- 42I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 43I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 44The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Change the printer driver settings (Windows/macOS)
- 47The paper is skewed when it's printed.
- 48How do I clear the message "No Paper" from the display?
- 49I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 50I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?