FAQs & Troubleshooting
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253 Results
- 1Replace Toner
- 2REPLACE DRUM
- 3No Paper
- 4How to identify your Operating System (OS).
- 5Print on envelopes, labels, or thick paper from the manual feed slot.
- 6MANUAL FEED
- 7Toner Low or Prepare New Toner Cartridge
- 8JAM INSIDE
- 9What is the recommended paper?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12"Offline" appears on the Status Monitor.
- 13Can I print from or scan to Android™ Smartphone?
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Clean the paper pick-up roller (video instructions available)
- 18Clean the drum unit
- 19What driver package format is supported by my Linux distribution?
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22What is Brother iPrint&Scan?
- 23Jam Rear
- 24Can I use AirPrint with my Brother machine?
- 25Print Unable
- 26Duplex Disabled
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28White lines, bands or ribbing across the page
- 29Check Connection
- 30I cannot print from my computer via USB.
- 31Curled
- 32JAM DUPLEX
- 33Uninstall the Brother Software and Drivers (Windows)
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 38What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 43Delete print jobs from the print queue.
- 44Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47CARTRIDGE ERROR
- 48How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 49TONER ENDED
- 50The printer status is Offline or Paused.