FAQs & Troubleshooting
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253 Results
- 1REPLACE DRUM
- 2JAM INSIDE
- 3Replace Toner
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5No Paper
- 6Jam Rear
- 7Toner Low or Prepare New Toner Cartridge
- 8How to identify your Operating System (OS).
- 9Can I use AirPrint with my Brother machine?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13What is Brother iPrint&Scan?
- 14Clean the drum unit
- 15Print on envelopes, labels, or thick paper from the manual feed slot.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17Print Unable
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Curled (video instructions available)
- 20"Offline" appears on the Status Monitor.
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Check Connection
- 26Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 27JAM TRAY 1
- 28Wrinkles or creases
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 31Curled or wavy
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Can I print from or scan to Android™ Smartphone?
- 34Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 35Cover is Open
- 36MANUAL FEED
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Delete print jobs from the print queue.
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 43Drum End Soon
- 44Turn the Toner Save mode on or off
- 45I can print but cannot scan via network. (For Windows)
- 46Reset the network settings to the factory default
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 50What is Toner Continue Mode?