FAQs & Troubleshooting
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204 Results
- 1Drum End Soon
- 2No Paper
- 3JAM DUPLEX
- 4Replace Toner
- 5How to identify your Operating System (OS).
- 6MANUAL FEED
- 7Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 8Jam Rear
- 9REPLACE DRUM
- 10White lines down the page
- 11JAM INSIDE
- 12Turn the Toner Save mode on or off
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Check Connection
- 15TONER ENDED
- 16What is the recommended paper?
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18"Offline" appears on the Status Monitor.
- 19Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 20Scan Unable
- 21Clean the paper pick-up roller (video instructions available)
- 22Toner Low or Prepare New Toner Cartridge
- 23Drum Error (Drum!)
- 24Configure and use the Scan Key Tool (Linux)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26Cover is Open
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 28JAM TRAY 1
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Print Unable
- 31Duplex Disabled
- 32The printer status is Offline or Paused.
- 33Curled (video instructions available)
- 34White lines, bands or ribbing across the page
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 39Scan a document and open the scanned image with a graphics application (For Windows)
- 40Can I print from or scan to Android™ Smartphone?
- 41Clean the paper pick-up roller.
- 42Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 43Curled or wavy
- 44Gray background
- 45All black
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47Can I check the remaining life of my Brother machine's drum?
- 48Scan a document into PaperPort™ using the TWAIN driver
- 49Scan a document in Windows 8 and Windows 10.
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)