FAQs & Troubleshooting
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- 1How to identify your Operating System (OS).
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5Replace the drum unit.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 9How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 10Replace the toner cartridge
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Can I use AirPrint with my Brother machine?
- 13Is my Brother machine compatible with Windows Vista?
- 14What driver package format is supported by my Linux distribution?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18Locate files scanned with ControlCenter2 (For Macintosh)
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21How do I clean the drum unit?
- 22Which E-mail packages are compatible with ControlCenter3?
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24Duplex Copy (1-sided to 2-sided)
- 25How do I clean the laser scanner window?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Open the Control Panel (For Windows)
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Can I print from or scan to Android™ Smartphone?
- 30The printer status is Offline or Paused.
- 31Windows 7 Support Information
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 35How do I clean the corona wire?
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38What is the recommended paper?
- 39Scan a document in Mac OS X 10.7.
- 40How do I clean the scanner to improve the copy quality?
- 41To install the printer driver easily using a tool. (Linux)
- 42Delete print jobs from the print queue.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45I cannot print from my computer via USB.
- 46Change the printer driver settings (Windows/macOS)
- 47I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 48How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 49How do I clean white or black spots on printed documents?
- 50I cannot install Brother drivers on Debian 10 or later (Linux)