FAQs & Troubleshooting
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246 Results
- 1I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 4"Paper Jam Rear" error appears on the LCD. What should I do?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Load paper.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8How to identify your Operating System (OS).
- 9How do I clean white or black spots on printed documents?
- 10Printing on thick paper or transparencies.
- 11Scan and save a document in PDF format (Scan to File)
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 16I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 17How can I change the print resolution?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Does NC-2200w work with Windows Vista?
- 22How can I improve poor print quality ?
- 23My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 24Replace the drum unit.
- 25I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27Delete print jobs from the print queue.
- 28Change the printer driver settings (Windows/macOS)
- 29The printer status is Offline or Paused.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 32How do I know the current network configuration?
- 33What driver package format is supported by my Linux distribution?
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35How do I load legal size paper in the paper tray?
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 37I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 38Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 39What are the recommended specifications for the paper I should use on my product?
- 40I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 41Can I print using the IPP protocol on Windows XP?
- 42I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 43Open the Control Panel (For Windows)
- 44Check the IP addresses of your PC and the Brother machine
- 45Can I print from or scan to Android™ Smartphone?
- 46The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 47The paper is skewed when it's printed.
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?