FAQs & Troubleshooting
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245 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper.
- 3"Paper Jam Rear" error appears on the LCD. What should I do?
- 4I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 10The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 11Printing on thick paper or transparencies.
- 12Can I print from or scan to Android™ Smartphone?
- 13Scan and save a document in PDF format (Scan to File)
- 14I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 15How to identify your Operating System (OS).
- 16Replace the drum unit.
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20How do I load legal size paper in the paper tray?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22Does NC-2200w work with Windows Vista?
- 23How can I change the print resolution?
- 24"Paper Jam Tray" error appears on the LCD. What should I do?
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 27I'm using Macintosh. What is the PreScan option used for?
- 28How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 29Pre-Required Procedures (Linux)
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 33When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 34How do I clean white or black spots on printed documents?
- 35I'm using Macintosh®. What are the settings in the Scanner window used for?
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40Load envelopes, labels, or thick paper into the manual feed slot.
- 41My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 42When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 43Protect your Brother machine against unauthorised access over the network
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49How can I improve poor print quality ?
- 50Configure the Scan to Email Feature (Linux)