FAQs & Troubleshooting
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247 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot make borderless prints.
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4How to identify your Operating System (OS).
- 5Scan and save a document in PDF format (Scan to File)
- 6I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 12What kind of Media Adapter can I use?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23I cannot feed the paper from the Photo Paper Tray.
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 27The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 28How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30Discover the MAC address of the Brother network card
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 36How do I start ControlCenter3?
- 37How do I uninstall MFL Pro Suite for Windows® Me users?
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 41I cannot use the "Modules Update" button on Web BRAdmin.
- 42When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 43When I print, the pages are smudged with ink. What should I do?
- 44I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 45I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47What is the BRAdmin Professional software used for?
- 48I'm using Macintosh. What is the PreScan option used for?
- 49While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 50Configure the Scan to Email Feature (Linux)