FAQs & Troubleshooting
![]() |
Popular |
246 Results
- 1I cannot make borderless prints.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4How to identify your Operating System (OS).
- 5Install the built-in drivers (For Windows 8 and Windows 10)
- 6I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8How do I clear the message "PAPER JAM" from the display?
- 9What driver package format is supported by my Linux distribution?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 13Pre-Required Procedures (Linux)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The printer status is Offline or Paused.
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19The edge of glossy paper is smudged.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26How do I clear Machine Error 46?
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 28I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 29One or more of my colors are not printing (blank). What can I do?
- 30When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 31When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 32I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 33Where can I find my Brother machine's serial number?
- 34I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 35How do I load paper?
- 36Open the "Scanners and Cameras" and Properties.
- 37Delete print jobs from the print queue.
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 42I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 43Which E-mail packages are compatible with ControlCenter3?
- 44Can third party ink be used to refill the ink cartridges?
- 45Where is the USB port on the machine?
- 46I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 47When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 48Why can't I print when an ink cartridge is empty?
- 49Windows 10 Support Information
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)