FAQs & Troubleshooting
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212 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 6Glossy Paper does not feed correctly. What can I do?
- 7How do I load paper?
- 8Can I print from or scan to Android™ Smartphone?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How do I clear the message "No Paper Fed" from the display?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15I cannot feed the paper from the Photo Paper Tray.
- 16When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 17When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20What driver package format is supported by my Linux distribution?
- 21Scan and save a document in PDF format (Scan to File)
- 22Pre-Required Procedures (Linux)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26How do I clear Machine Error 46?
- 27Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 29When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 30When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 31I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 32I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Delete print jobs from the print queue.
- 40The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 47I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 48When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 49Where is the USB port on the machine?
- 50What kind of Media Adapter can I use?