FAQs & Troubleshooting
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191 Results
- 1Replace Drum
- 2Replace Toner
- 3(Video) Load A5 long edge paper
- 4Jam Inside
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Load A5 short edge/A4/Letter paper
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9What is Brother iPrint&Scan?
- 10Jam Tray
- 11The printer status is Offline or Paused.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16(Video) Set up your Brother machine
- 17Set up your Brother machine on a wireless network.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19Load paper in the paper tray
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21My Brother machine could not be found over the network when I installed drivers on my PC.
- 22Printing/ Scanning with a mobile device
- 23Print a web page from iPrint&Scan when using an Android™ mobile device.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27How to identify your Operating System (OS).
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30(Video) Unpack your Brother machine
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 34Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 35"Offline" appears on the Status Monitor.
- 36I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 37Can I use AirPrint with my Brother machine?
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Out of Memory
- 40I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 45Unable to Scan / Scan Unable
- 46Can I print from or scan to Android™ Smartphone?
- 47No Drum
- 48No Toner
- 49Drum !
- 50What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?