FAQs & Troubleshooting
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130 Results
- 1Jam Inside
- 2Replace Drum
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from or scan to Android™ Smartphone?
- 5Jam Tray
- 6Replace Toner
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The printer status is Offline or Paused.
- 9Clean the Drum Unit.
- 10Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12What is the recommended paper?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 15How to identify your Operating System (OS).
- 16Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 17Cartridge Error
- 18No Toner
- 19No Paper
- 20I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24What is Toner Continue Mode?
- 25Unable to Scan / Scan Unable
- 26Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Cover is Open
- 29Turn the Toner Save mode on or off
- 30Delete a network scanner entry. (Linux)
- 31I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 32A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 33When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 34Large characters are printed incorrectly. (Linux)
- 35Uninstall printer drivers (Linux)
- 36Firewall port requirements of the Scan Key Tool (Linux)
- 37Scan a document using Brother iPrint&Scan. (macOS only)
- 38When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Scan a document and e-mail it as an attachment. (For Windows)
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 43Change the printer driver settings (Windows/macOS)
- 44No Drum
- 45Print Unable or Print Unable XX
- 46Fuser Error or Self-Diagnostic
- 47Scan and save a document in PDF format for Windows (Scan to File)
- 48Toner Low
- 49Drum !
- 50Can I use non-Brother or third party supplies with the Brother machine?