FAQs & Troubleshooting
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108 Results
- 1How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5Duplex (two-sided) scan
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7Your Scanner Cannot Be Detected on the Network During Installation
- 8What is Brother iPrint&Scan?
- 9Configuring frequently-used scan settings on your Brother machine.
- 10Can not scan a long document.
- 11The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 12Scan error due to length, reduce length
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Discover the MAC address of the Brother network card
- 15Out of Memory
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19Configuring frequently-used scan settings on your computer.
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 25Check the firmware version.
- 26Paper suitable for scanning
- 27I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 28I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 29"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 30"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 31If You Cannot Complete the Wireless Network Setup Configuration
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33Changing scan settings in ControlCenter.
- 34My scanned image is missing.
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 37"Multifeed detection" or "Multifeed Detection Error"
- 38Replace Pick up roller
- 39The LCD displays an error code when I use Web icon (Brother Web Connect).
- 40Can I print from or scan to Android™ Smartphone?
- 41I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 42Document Jam
- 43The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 44Open the "Scanners and Cameras" and Properties.
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 46Scan and save a document in PDF format for Windows (Scan to File)
- 47What is the default password for my Brother machine?
- 48Your Brother Machine Cannot Scan over the Network
- 49Wireless LAN Error Codes
- 50Reset the Scheduled maintenance counter