FAQs & Troubleshooting
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104 Results
- 1What is Brother iPrint&Scan?
- 2Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4What driver package format is supported by my Linux distribution?
- 5I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 6Configuring frequently-used scan settings on your computer.
- 7How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 10Duplex (two-sided) scan
- 11Verify the Brother machine connected to the Wired Network (For Windows)
- 12Verify the Brother machine connected to the Wired Network (For Macintosh)
- 13How to identify your Operating System (OS).
- 14I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15Cover is Open
- 16Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 17Reset the network settings to the factory default.
- 18Install PaperPort™ 12SE onto Windows 10.
- 19Replace Roller
- 20Replace Pad
- 21Important points you need to confirm before configuring your Brother machine for a wireless network.
- 22Check the IP addresses of your PC and the Brother machine
- 23What is Infrastructure mode?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Open the "Scanners and Cameras" and Properties.
- 32Paper suitable for scanning
- 33What is Brother Web Connect?
- 34I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36Unusable Device
- 37What type(s) of connections can I use with my Brother machine and a wireless network?
- 38"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 39Uninstall Scan-key-tool. (Linux)
- 40I get a TS error when trying to scan on a wireless network.
- 41I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 42Install Presto!® BizCard® onto Windows 10.
- 43Windows 10 Support Information
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45A horizontal line appears at the top of the scanned image.
- 46Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 47Verify the Brother machine connected to the Wireless Network (For Windows)
- 48Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 49Scan and save documents to the Android™ mobile devices using my Brother machine.
- 50On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.