FAQs & Troubleshooting
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104 Results
- 1Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 2I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Configuring frequently-used scan settings on your computer.
- 5How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 6Duplex (two-sided) scan
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Replace Parts
- 9What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 13Replace Pad
- 14Can I print from or scan to Android™ Smartphone?
- 15Document Jam/ Too Long
- 16What driver package format is supported by my Linux distribution?
- 17"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Changing scan settings in ControlCenter.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Paper suitable for scanning
- 22How to identify your Operating System (OS).
- 23Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Scanning with the Cloud
- 27Multifeed
- 28Replace Roller
- 29Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 30Unable to Scan XX
- 31Discover the MAC address of the Brother network card
- 32I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 33Cover is Open
- 34What is Infrastructure mode?
- 35Delete a network scanner entry. (Linux)
- 36How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Verify the Brother machine connected to the Wired Network (For Macintosh)
- 40What is Brother iPrint&Scan?
- 41The LCD displays an error code when I use Web icon (Brother Web Connect).
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 44Important points you need to confirm before configuring your Brother machine for a wireless network.
- 45Scan a document in Windows 8 and Windows 10.
- 46Reset the network settings to the factory default.
- 47I get a TS error when trying to scan on a wireless network.
- 48Printing/ Scanning with a mobile device
- 49Open the "Scanners and Cameras" and Properties.
- 50I cannot connect my machine to the wireless network.