FAQs & Troubleshooting
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88 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2Update the Driver or Firmware for your Brother machine
- 3Can not scan a long document.
- 4The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Document Jam
- 7Load Documents
- 8Paper suitable for scanning
- 9Reset the Scheduled maintenance counter
- 10"Multifeed detection" or "Multifeed Detection Error"
- 11Replace Reverse Roller
- 12Duplex (two-sided) scan
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Changing scan settings in ControlCenter.
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Reset the network settings to the factory default.
- 17How to identify your Operating System (OS).
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 20Replace Pick up roller
- 21Scan Unable
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Clean the scanner
- 24What do the LED indications mean?
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Uninstall the Brother Software and Drivers (Windows)
- 29"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 30I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 31Install PaperPort™ 12SE / 14SE (Windows)
- 32The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 33What is Brother iPrint&Scan?
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35Clean the roller
- 36A gray line or margin appears on the side of the scanned document.
- 37Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39Enable or disable the Brother machine's USB interface.
- 40Your Scanner Cannot Be Detected on the Network During Installation
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Configuring frequently-used scan settings on your computer.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Can I print from or scan to Android™ Smartphone?
- 46Unusable Device
- 47Check your machine's IP Address or Node Name
- 48What is the default password for my Brother machine?
- 49Change the brscan5 scan settings using XSane (Linux)
- 50Where can I download Brother iPrint&Scan application for Mac?