FAQs & Troubleshooting
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91 Results
- 1Update the Driver or Firmware for your Brother machine
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3Document Jam
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5What is Brother iPrint&Scan?
- 6Reset the Scheduled maintenance counter
- 7Replace Pick up roller
- 8Configuring frequently-used scan settings on your computer.
- 9What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 12Duplex (two-sided) scan
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14(Video) Update the Driver or Firmware for your Brother machine
- 15"Multifeed detection" or "Multifeed Detection Error"
- 16Reset the network settings to the factory default.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Replace Reverse Roller
- 19Unusable Device
- 20Uninstall the Brother Software and Drivers (Windows)
- 21The scanning speed is slow when scanning from my machine. (Windows)
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Can I print from or scan to Android™ Smartphone?
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25What do the LED indications mean?
- 26Clean the roller
- 27Check your machine's IP Address or Node Name
- 28My Brother machine is unresponsive.
- 29Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 30Changing scan settings in ControlCenter.
- 31Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33Card Jam
- 34Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 35Your Brother Machine Cannot Scan over the Network
- 36Open the Control Panel (For Windows)
- 37Discover the MAC address of the Brother network card.
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42Scan Unable
- 43Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 44I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 45The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 46What is the default password for my Brother machine?
- 47I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 48A gray line or margin appears on the side of the scanned document.
- 49The scan result of thick documents is enlarged or its bottom part is cut off.
- 50Access Web Based Management