FAQs & Troubleshooting
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69 Results
- 1Multifeed
- 2Replace Roller
- 3Duplex (two-sided) scan
- 4Document Jam
- 5Out of Memory
- 6Configuring frequently-used scan settings on your computer.
- 7Replace Pad
- 8"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 9Command List of brscan. (Linux)
- 10The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 11Paper suitable for scanning
- 12How to identify your Operating System (OS).
- 13What do the LED indications mean?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Delete a network scanner entry. (Linux)
- 16Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 17A horizontal line appears at the top of the scanned image.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Clean the Pick-up Roller
- 20Uninstall the scanner driver. (Linux)
- 21I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Check the firmware version.
- 24When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 25Can I scan to an Android™ Smartphone?
- 26Replace Parts
- 27Scan a document in Windows 8 and Windows 10.
- 28Windows 10 Support Information
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Open the Control Panel (For Windows)
- 32My Brother machine sound level is high while scanning documents.
- 33The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 36Machine Error
- 37Cover is Open
- 38In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 39Service Call
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Configure the Scan to Email Feature (Linux)
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43Important points for specifying the scan area (Linux)
- 44Pre-Required Procedures (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 47Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49What driver package format is supported by my Linux distribution?
- 50Scan using XSane or GIMP (Linux)