FAQs & Troubleshooting
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69 Results
- 1Duplex (two-sided) scan
- 2Replace Roller
- 3Paper suitable for scanning
- 4Document Jam
- 5Multifeed
- 6Changing scan settings in ControlCenter.
- 7Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 8Configuring frequently-used scan settings on your computer.
- 9What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12How to identify your Operating System (OS).
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Replace Pad
- 15Can I scan to an Android™ Smartphone?
- 16Replace Parts
- 17Clean the scanner
- 18What do the LED indications mean?
- 19What driver package format is supported by my Linux distribution?
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21My Brother machine sound level is high while scanning documents.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Out of Memory
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 26"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 30Unusable Device
- 31Delete a network scanner entry. (Linux)
- 32Uninstall the scanner driver. (Linux)
- 33A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 37Clean the Separation Pad
- 38In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 39Scan a document in Windows 8 and Windows 10.
- 40Uninstall the Brother Software and Drivers (Windows)
- 41Important points for specifying the scan area (Linux)
- 42Uninstall Scan-key-tool. (Linux)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Open the Control Panel (For Windows)
- 45When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 46Clean the Pick-up Roller
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Configure the Scan to Email Feature (Linux)
- 50Scan using XSane or GIMP (Linux)