FAQs & Troubleshooting
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93 Results
- 1Your Scanner Cannot Be Detected on the Network During Installation
- 2Scanning and Other Problems
- 3What is Brother iPrint&Scan?
- 4Replace the Separation Pad
- 5Set Up the Brother Machine Using Remote Setup (Mac)
- 6Register an Email Address Using Remote Setup
- 7Load Documents Longer than Standard Size
- 8Load Business Cards
- 9Load a Plastic Card
- 10Scanning with a mobile device
- 11Clean the Sensors
- 12Wireless LAN Error Codes
- 13The scanning speed is slow when scanning from my machine. (Windows)
- 14Set up a Scan to SFTP Profile
- 15Where can I download Brother iPrint&Scan application for Mac?
- 16Reset the Usage Counters
- 17Use TX Verification Mail
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Load Documents
- 20Document Jam
- 21Reset Your Brother Machine
- 22Scan Using Apple Image Capture
- 23Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 24Update the Driver or Firmware for your Brother machine
- 25Error and Maintenance Messages
- 26Check your machine's IP Address or Node Name
- 27My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 28What driver package format is supported by my Linux distribution?
- 29Change the General Settings from the Control Panel
- 30Clean the Scanner and Rollers
- 31If You Cannot Complete the Wireless Network Setup Configuration
- 32Acceptable Documents
- 33Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 34Uninstall the drivers. (macOS 13 or greater)
- 35Check the Serial Number
- 36I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 37Save Scanned Documents Using Scan to Workflow Function
- 38Set or Change the Setting Lock Password
- 39Upload Scanned Data to an SFTP Server
- 40Load Standard Size Documents
- 41Upload Scanned Data to a Mapped Network Drive (CIFS) Server
- 42Check Supplies Replacement Cycle
- 43What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44Uninstall the drivers. (macOS 10.14 - macOS 12)
- 45What is the default password for my Brother machine?
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Command List of brscan. (Linux)
- 49If You Want to Check that Your Network Devices are Working Correctly
- 50Your Brother Machine Cannot Scan over the Network