FAQs & Troubleshooting
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87 Results
- 1How can I print multiple copies of a label?
- 2How do I type an uppercase letter?
- 3How do I calibrate a label length?
- 4Where can I find my Brother printer's serial number?
- 5How do I transfer label templates with P-touch Transfer Express?
- 6How do I transfer label or slip templates?
- 7How do I transfer templates or other data from the computer to the printer?
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9How do I uninstall the printer driver?
- 10What type of barcodes can be printed with the P-touch machine?
- 11Printing is not possible. (USB connection)
- 12Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 13Can my printer use TZ/TZe tapes?
- 14How to open the Devices and Printers window
- 15Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 16The fabric tape became detached after washing.
- 17I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 18How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 19How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26How do I print vertical text? (P-touch Editor 5.x for Windows)
- 27How do I frame a text when the Label Type mode is set to ROTATE, R & REP. , PORT, PANEL1, PANEL2 or FLAG?
- 28How do I adjust the tape margin?
- 29How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30The tape got jammed or stuck in the printer.
- 31The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 32The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 33I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 34How to delete the registry information and files related to the printer driver
- 35How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 36How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 37How to identify your Operating System (OS) for Windows or Mac
- 38How do I print vertically?
- 39How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 40When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 41The label is not printed even though I pressed the print key.
- 42The display remains blank after the power is turned on.
- 43Error messages do not appear when using the USB connection of my printer.
- 44The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 45I connected multiple printers of the same model to one computer but can only print from one of them.
- 46How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 47How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 48How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 49Why do stripes appear on my label?
- 50My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)