FAQs & Troubleshooting
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- 1When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3Where can I find my Brother printer's serial number?
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6How do I clear the display?
- 7My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8What is the difference between the Auto Format command and the Apply Layout Style command?
- 9How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 10How to use a 9/64" (3.5 mm) wide tape
- 11How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 12The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 13What does the error message "CHR SIZE AUTO?" on the display mean?
- 14How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 15The top and base layers of the laminated tape are misaligned.
- 16When I try to use the database function, an application error occurs.
- 17Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 18The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 19How to open the Devices and Printers window
- 20"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 21I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 22The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 23How to delete the registry information and files related to the printer driver
- 24How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 25How do I print vertically?
- 26Why doesn't my machine turn on when Power key is pressed?
- 27How do I reset the machine to the default settings?
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 30The tape got jammed or stuck in the printer.
- 31Can I directly operate my printer from a self-developed application software and print a label?
- 32How do I change the size of characters?
- 33Printing is not possible. (USB connection)
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 36I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 37Can my printer use TZ/TZe tapes?
- 38How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 39The fabric tape became detached after washing.
- 40Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 41I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 42How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 43How to identify your Operating System (OS) for Windows or Mac
- 44How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 45When I press the print key, the power turns off.
- 46I can no longer print from my computer, even though I was able to print previously.
- 47How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 48What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 49How do I create name badges by joining "First Name" and "Last Name" fields together?
- 50How do I create an ID label using a template? (P-touch Editor 5.x for Windows)