FAQs & Troubleshooting
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80 Results
- 1I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 2How to open the Devices and Printers window
- 3Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 4How do I uninstall the printer driver?
- 5The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 6The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 7The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 8When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 9How do I clear the display?
- 10How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 11Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 12Can my printer use TZ/TZe tapes?
- 13The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 14Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 15How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 16How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 17How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 18When I try to use the database function, an application error occurs.
- 19When I press the print key, the power turns off.
- 20How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 21Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 22How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 23I connected multiple printers of the same model to one computer but can only print from one of them.
- 24How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 25How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 26What does the error message "CHR SIZE AUTO?" on the display mean?
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28Where can I find my Brother printer's serial number?
- 29How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 30P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 31How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 32How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 33The tape got jammed or stuck in the printer.
- 34"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 35Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 36I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 37The fabric tape became detached after washing.
- 38Can I directly operate my printer from a self-developed application software and print a label?
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 45The top and base layers of the laminated tape are misaligned.
- 46I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 47How to delete the registry information and files related to the printer driver
- 48How do I print vertical text? (P-touch Editor 5.x for Windows)
- 49How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 50How do I create a label using a template? (P-touch Editor 5.x for Windows)