FAQs & Troubleshooting
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292 Results
- 1Load paper in the paper tray
- 2I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 3Replace Belt
- 4Replace Toner
- 5My Brother machine could not be found over the network when I installed drivers on my PC.
- 6Replace Drum
- 7What is Brother iPrint&Scan?
- 8Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 9Replace Laser
- 10Jam Rear
- 11Receive faxes on the computer for Windows (PC-FAX Receive)
- 12Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 13Clean the drum unit
- 14Document Jam
- 15Jam 2-sided
- 16Replace Fuser
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20Can I print from or scan to Android™ Smartphone?
- 21Install extra memory
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23Print the received faxes that are stored in memory. (Fax Storage)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25What is Storage PC Print Data using Active Directory®? (Windows)
- 26Combine multiple scanned documents into a single file with PaperPort™
- 27Delete print jobs from the print queue.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30What is AirPrint?
- 31Condensation
- 32Toner Error
- 33Cartridge Error
- 342-sided Disabled
- 35Set the Brother machine to prevent public access to certain features
- 36Replace WT Box
- 37Jam Inside
- 38What is the recommended paper?
- 39Print on envelopes, labels or thick paper from the MP Tray
- 40Colored streaks or bands down the page
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47Configure and use the Scan to Network feature (For Windows)
- 48Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?