FAQs & Troubleshooting
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340 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3(Video) Load A4/Letter paper
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5Document Jam
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Easy Scan to E-mail
- 8Gray background
- 9Print as a Poster (Windows®)
- 10The printer status is Offline or Paused.
- 11Curled or wavy
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15Wrinkles or creases
- 16Paper is Jammed in the Paper Tray
- 17How to identify your Operating System (OS).
- 18Drum !
- 19"Offline" appears on the Status Monitor.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23White spots or black spots at 94 mm (3.7 in.) intervals
- 24Toner specks
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Printing/ Scanning with a mobile device
- 27Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 28Print on Both Sides of the Paper (Windows®)
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Faint
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32Image skewed
- 33Print on Both Sides of the Paper (Macintosh)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39My printer takes a long time to start printing when using Airprint. (iOS 16)
- 40Add your Brother machine with AirPrint (macOS)
- 41Setup a Brother machine on a wireless (Wi-Fi) network.
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45Clean the Drum Unit
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Clean the Machine
- 48Set up your Brother machine on a wireless network.
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50Paper is Jammed in the 2-sided Tray