FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4What is the default password for my Brother machine?
- 5The printer status is Offline or Paused.
- 6The color of your printouts is not what you expected
- 7(Video) Paper is Jammed inside the Machine
- 8What driver package format is supported by my Linux distribution?
- 9I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11(Video) Paper is Jammed in the Manual Feed Slot
- 12Cartridge Error
- 13I cannot print full-page photos or images using Email Print.
- 14How to identify your Operating System (OS).
- 15Toner Low
- 16Color offset
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18Control Printer Driver settings (only available for Windows)
- 19Enable the Brother machine's network interface.
- 20Install the Brother Mobile Connect application (for mobile device)
- 21When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 22Command List of brscan. (Linux)
- 23Check the remaining ink or toner level (Linux)
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 26(Video) Document is Jammed under the Document Cover
- 27(Video) Set up your Brother machine
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Cannot Scan ##
- 31Cannot Detect
- 32Correct the Color Printing
- 33Document Jam
- 34Toner scatter or toner stain
- 35Ghosting images
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37Verify if the Brother machine has a dial tone.
- 38When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 39Add your Brother machine with AirPrint (macOS)
- 40I get a TS error when trying to print on a wireless network.
- 41Set up your Brother machine on a wireless network (Windows/macOS)
- 42(Video) Document is Jammed in the Top of the ADF Unit
- 43Media Type Mismatch or Media Mismatch
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Change the printer driver settings (Windows)
- 46Toner Error
- 47Missing thin lines in images
- 48Unusable Device
- 49In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50Cooling Down