FAQs & Troubleshooting
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- 1I cannot print using my Brother machine on a wireless network (Mac)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Replace Ink
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6(Video) Load A4/Letter paper
- 7After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 8(Video) Install Ink Cartridges
- 9Can I print from or scan to Android™ mobile device?
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11The printer status is Offline or Paused.
- 12Load envelopes
- 13How to identify your Operating System (OS).
- 14Improve poor print quality.
- 15Load paper in the paper tray
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17Paper Jam
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20(Video) Set up your Brother machine
- 21One or more of my colors are not printing (blank).
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24Set up your Brother machine on a wireless network.
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Paper tray not detected/ Paper tray #2 not detected
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Change the printer driver settings (Windows/macOS)
- 31No Paper Fed
- 32The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 33What is the recommended paper?
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35"Offline" appears on the Status Monitor.
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38(Video) Update the Driver or Firmware for your Brother machine
- 39I cannot print on a wireless (Wi-Fi) network (Windows)
- 40Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 41Enable the Brother machine's network interface.
- 42(Video) Unpack your Brother machine
- 43How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 44Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 45Install Starter Ink
- 46What is AirPrint?
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50Add your Brother machine with AirPrint (macOS)