FAQs & Troubleshooting
![]() |
Popular |
290 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Load photo paper
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9(Video) Install Ink Cartridges
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14No Ink Cartridge
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18(Video) Set up your Brother machine
- 19(Video) Load A4/Letter paper
- 20How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Important points you need to confirm before configuring your Brother machine for a wireless network.
- 24Receive faxes on the computer for Windows (PC-FAX Receive)
- 25No Paper Fed
- 26Paper Jam
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Where can I download Brother iPrint&Scan application for Mac?
- 29Send a PC-FAX
- 30Set Fax Preview to On.
- 31Enable the Brother machine's network interface.
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33Load paper in the paper tray
- 34Paper tray not detected/ Paper tray #2 not detected
- 35Printing/ Scanning with a mobile device
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38How to identify your Operating System (OS).
- 39Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Send a fax
- 43The edge of glossy paper is smudged.
- 44Change the printer driver settings (Windows/macOS)
- 45When I scan a document using ControlCenter, the scanned file size is too big.
- 46Print using only the black ink cartridge when the Color cartridges have run out.
- 47When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48Scan a document from a Windows Vista application
- 49Where is the USB port on the machine?
- 50I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)