FAQs & Troubleshooting
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141 Results
- 1Install the Brother Mobile Connect application (for mobile device)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Change the printer driver settings (Windows)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5How to identify your Operating System (OS).
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7(Video) Set up your Brother machine
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Printer Jam or Paper Jam
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Add your Brother machine with AirPrint (macOS)
- 12What is the default password for my BRAdmin or Web Based Management?
- 13I cannot connect my machine to a Windows 11 computer via USB.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Where can I download Brother iPrint&Scan application for Mac?
- 16I cannot print using my Brother machine on a wired network (Windows/macOS)
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18Access Web Based Management
- 19Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 20Cannot Scan XX or Unable to Scan XX
- 21Ink Low
- 22One or more of my colors are not printing (blank).
- 23Document Jam
- 24Improve poor print quality.
- 25Replace Ink
- 26Clean the Print Head from Your Brother Machine
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28I cannot print full-page photos or images using Email Print.
- 29I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 30Check the remaining ink or toner level (Linux)
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 33Reset the Network Settings to Factory Default
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35Configure and use the Scan Key Tool (Linux)
- 36Important points for specifying the scan area (Linux)
- 37Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 38Change the Print Options to Improve Your Print Results
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40I cannot print from my computer via USB.
- 41The printer status is Offline or Paused.
- 42Clean the Paper Pick-up Rollers for Paper Tray #2
- 43(Video) Print a long paper
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 46Export an address book and import it to another machine
- 47Cannot print after a Windows 10 update (June 2020)
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)