FAQs & Troubleshooting
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288 Results
- 1Wrong Paper / Paper Size Mismatch
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Send a fax
- 4(Video) Load A4/Letter paper
- 5Paper Jam
- 6Can I print from or scan to Android™ mobile device?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Replace Ink
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 12The printer status is Offline or Paused.
- 13No Paper Fed
- 14(Video) Install Ink Cartridges
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Cannot Detect
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Setup a Brother machine on a wireless (Wi-Fi) network.
- 20Paper tray not detected/ Paper tray #2 not detected
- 21My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 22Load photo paper
- 23How to identify your Operating System (OS).
- 24Set up your Brother machine on a wireless network.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26(Video) Install Ink Cartridges
- 27Load paper in the paper tray
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Confirm that a FAX I sent was received correctly.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31(Video) Load an Envelope (Manual Feed Slot)
- 32One or more of my colors are not printing (blank).
- 33Document Jam
- 34Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 35Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 36Add your Brother machine with AirPrint (macOS)
- 37I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 38(Video) Update the Driver or Firmware for your Brother machine
- 39"Offline" appears on the Status Monitor.
- 40Cannot Detect Ink Volume
- 41What is Brother iPrint&Scan?
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Install Starter Ink
- 44The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 45Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 46Ink Low
- 47Use voice mail on the same line as my Brother machine.
- 48Improve poor print quality.
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50Easy Scan to E-mail