FAQs & Troubleshooting
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386 Results
- 1When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 2Paper Jam
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5How do I load paper?
- 6One or more of my colors are not printing (blank).
- 7Replace Ink
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10What is Brother iPrint&Scan?
- 11Can I print from or scan to Android™ Smartphone?
- 12Can my Brother machine print a report to verify a fax I sent was received?
- 13I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 14Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 15No Paper Fed
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Can third party ink be used to refill the ink cartridges?
- 18Improve poor print quality.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 24Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 25How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 26When I print, the pages are smudged with ink.
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29Load A3 or ledger paper and program my Brother machine to print on it.
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 36How to identify your Operating System (OS).
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Make my copied images lighter or darker.
- 39The printer status is Offline or Paused.
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41Add your Brother machine with AirPrint (macOS)
- 42I cannot send a fax using PC-FAX (Windows 10)
- 43Connect your Brother machine to your mobile device via a wireless router or access point.
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 45Enable the Brother machine's network interface.
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Delete print jobs from the print queue.
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50Make copies on Ledger paper?