FAQs & Troubleshooting
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283 Results
- 1Replace Ink
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5Load paper in the paper tray
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Change the printer driver settings (Windows/macOS)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9(Video) Load A4/Letter paper
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Cannot Detect
- 14(Video) Set up your Brother machine
- 15Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 16One or more of my colors are not printing (blank).
- 17Paper Jam
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19How to identify your Operating System (OS).
- 20I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 21Where can I download Brother iPrint&Scan application for Mac?
- 22(Video) Update the Driver or Firmware for your Brother machine
- 23Protect your Brother machine against unauthorised access over the network
- 24Paper tray not detected/ Paper tray #2 not detected
- 25Ink Low
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 30What is Brother iPrint&Scan?
- 31Unable to Scan AX
- 32My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 33Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 34No Paper Fed
- 35Use voice mail on the same line as my Brother machine.
- 36Delete print jobs from the print queue.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Clean the paper pick-up rollers
- 40The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 41What is the recommended paper?
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45"Offline" appears on the Status Monitor.
- 46The printer status is Offline or Paused.
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50When I try to scan the document, the scanner application crashes. (OS X 10.11)