FAQs & Troubleshooting
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306 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Replace Ink
- 3I cannot print using my Brother machine on a wireless network (Windows)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 7Connect your Brother machine to your mobile device via a wireless router or access point.
- 8Paper Jam
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10No Paper Fed
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Easy Scan to E-mail
- 13What is Brother iPrint&Scan?
- 14Can I print from or scan to Android™ Smartphone?
- 15Cannot Detect
- 16How to identify your Operating System (OS).
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18How do I know which side up my photo paper should be in the tray?
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Change the number of times my Brother machine rings before it answers.
- 28The printer status is Offline or Paused.
- 29What is AirPrint?
- 30Change the printer driver settings (Windows/macOS)
- 31Forward a fax to another fax machine when my machine has a mechanical problem.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35The scanner cover support has come off. (With Video Instructions)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 38I still receive the error message "Paper Jam" after I removed the jammed paper.
- 39Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41Unable to Print 3X
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43I can print but cannot scan via network. (For Windows)
- 44Use voice mail on the same line as my Brother machine.
- 45I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 46When I print, the pages are smudged with ink.
- 47What is the recommended paper?
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Cannot Detect Ink Volume
- 50Ink Low